1. Our 30-Day Satisfaction Guarantee
If you're not satisfied with your purchase for any reason, contact us within 30 days of delivery and we'll make it right with a refund or exchange.
2. Eligibility Requirements
To be eligible for a return, items must be:
- Returned within 30 days of the delivery date.
- Unused, unworn, and in the same condition you received them.
- In the original packaging with all tags, accessories, and inserts.
- Accompanied by proof of purchase (your order number or confirmation email).
3. How to Start a Return
- Email support@manswered.com or use our contact form (choose "Order Support") within 30 days of delivery. Include your order number and the item(s) you want to return.
- We'll reply within 24–48 hours with return instructions and the return address. Please don't send items back without contacting us first — many products ship from different warehouses, and unannounced returns can't be matched to your order.
- Pack the item securely and ship it using a trackable method. Keep your tracking number.
4. Refund Processing Time
Once your return arrives, we'll inspect it and email you. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank or card issuer, it may take a few more days to appear. Original shipping charges are non-refundable unless the return is due to our error.
5. Return Shipping
For returns due to a change of mind, the customer is responsible for return shipping costs. If the item arrived damaged, defective, or wasn't what you ordered, we cover return shipping or send a prepaid label.
6. Exchanges
Want a different item or style? Contact us within 30 days and we'll arrange an exchange, subject to availability. The fastest route is often to return the original for a refund and place a new order.
7. Non-Returnable Items
For health and hygiene reasons, the following can't be returned once opened: grooming and skincare products with broken seals (such as beard oil, moisturizer, and face wash), and personal-use items like earbuds with used ear tips. Gift cards and final-sale items are also non-returnable. If an item in these categories arrives damaged or defective, see below — you're still covered.
8. Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, email support@manswered.com within 7 days of delivery with your order number and photos of the item and packaging. We'll send a free replacement or a full refund — your choice — and you won't pay a cent for return shipping.