1. Order Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 2pm ET or on weekends begin processing the next business day. You'll get an email confirmation right away and a shipping confirmation once your order leaves the warehouse.
2. Shipping Methods & Timeframes
Many Manswered products ship directly from our trusted fulfillment partners, which lets us offer better prices. Delivery estimates start after processing:
| Item Type | Estimated Delivery |
|---|---|
| In-stock items (ships from U.S. warehouse) | 3–5 business days |
| Partner-fulfilled items (most products) | 7–14 business days |
| International orders | 10–20 business days |
If your order includes items from different warehouses, they may arrive in separate packages at no extra cost. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or customs.
3. Shipping Costs
- Free standard shipping on U.S. orders of $50 or more (after discounts, before tax).
- U.S. orders under $50 pay a flat shipping rate, shown at checkout before you pay.
- International shipping rates are calculated at checkout.
4. International Shipping
We ship to select countries. Eligible countries are shown at checkout. International customers are responsible for any customs duties, import taxes, and brokerage fees charged by their country; these are not included in our prices or shipping fees. Refused packages due to unpaid duties are not eligible for a refund of shipping costs.
5. Tracking Information
Every order ships with tracking. When your order ships, you'll receive an email with your tracking number and a link to follow your package. Tracking may take 24–48 hours to update after the label is created.
6. Shipping Restrictions
We currently can't ship to P.O. boxes for some items, APO/FPO addresses, or certain countries and territories due to carrier or legal restrictions. Some products may not be available for international shipping. If we can't ship your order, we'll contact you and issue a full refund.
7. Lost or Delayed Packages
If your tracking hasn't updated in 7 days, or your order hasn't arrived within 30 days of shipping (45 days for international), contact us at support@manswered.com with your order number. We'll open an investigation with the carrier and, if the package is confirmed lost, send a replacement or a full refund.
If tracking shows "delivered" but you can't find your package, please check with neighbors and your building's mail area, and wait 48 hours, as carriers sometimes mark packages delivered early. Then contact us and we'll help.
8. Address Errors
Please double-check your shipping address at checkout. We aren't responsible for orders shipped to an incorrect address provided by the customer. If you spot a mistake, email us within 12 hours of ordering and we'll try to fix it before it ships.